Process
Re-sequence the work, cut the waits and handoffs, and write the standard so it gets done the same way every time.
- Process maps and time studies
- SOPs, checklists and visual standards
- Layout, logistics and workflow redesign
For small businessesAny industrySe habla español
Every business has a bottleneck. We find yours and break it.
We assess where work slows across your business, in the office or on the floor. Then we improve the process, coach and train your team, and use AI when it helps—locally, in the cloud, or tailored to your workflow.
Built on 7+ years of projects that created real value inside Amazon, Walmart, Sam’s Club and Lowe’s. Now that experience works for businesses like yours.*
Example: a service business
- New request comes inMovingCalls, texts and emails in five different places
- The job gets doneMovingYour team does good work
- Invoices and follow-upsBottleneckTyped by hand, sent late, sometimes forgotten
- Getting paidWaitingCash waits on paperwork
- The next jobStalledNo time left to chase new work
Work getting throughStuck at invoicing
7+ years leading projects and creating value inside
AmazonWalmartSam’s ClubLowe’s
Why bottlenecks
Your business isn’t slow everywhere. It’s slow in one place.
Work moves only as fast as its slowest step. Speed up anything else and nothing changes: orders still wait, customers still wait, you still stay late. Remove the bottleneck and everything behind it starts to flow.
16 jobs waitingEverything behind the slowest step waits
- TimeOvertime just to catch up
- CustomersCustomers left waiting on you
- MoneyCost leaking at every handoff
Find the bottleneck. Free the flow.
Find my bottleneck- Quotes take days
- Invoices go out late
- Follow-ups fall through the cracks
- Orders pile up at packing
- The schedule lives in one head
- Counts never match
- Paperwork eats the day
What we fix
Where does work pile up in your business?
Pick the area that keeps you up at night. Different industry, same pattern.
Sounds familiar?
- Paperwork and data entry eat the day
- The same information gets typed into three systems
- Invoices and payments go out late
What we study
- Every handoff a document makes
- Where data is re-typed or re-checked
- Who approves what, and how long it waits
How we usually fix it
- ProcessOne clean intake and a single source of truth
- PeopleStandard checklists your team actually uses
- AI agentAn agent for data entry, filing and payment reminders
Don’t see yours? Every business has one.Tell us about your bottleneckMore about this area: Office and admin
How it works
Pinpoint. Study. Test. Implement.
The same methods used inside some of the largest operations in the country, scaled to a business where the owner still answers the phone.
- 01
Pinpoint
A free first conversation helps identify where work may be slowing and what should be measured next.
- 02
Study
We go where the work happens and map it end to end: steps, people, tools and logistics. We measure where the time goes, and weigh your strengths, weaknesses, opportunities and threats.
- 03
Test
We present the fix: what changes, who does what, what it costs and what it should save. Then we pilot it with your team before anything rolls out.
- 04
Implement
We put it in place, train your people and set up the agents and systems that keep it running. Then we look for the next bottleneck.
Solutions
Three levers. We pull the ones that remove your bottleneck.
We recommend the smallest fix that works. Sometimes that’s an AI agent. Often it’s a better process and a team that knows it.
People
A new process lasts when your team owns it. We train and coach the people who lead and perform the work.
- Hands-on training and leadership coaching
- Playbooks your team can follow
- Cross-training so no step depends on one person
AI agents
Agents take the repetitive work off the bottleneck: follow-ups, quotes, scheduling, data entry, reminders. Your people keep the judgment calls.
- AI agents built around your workflow
- Local, cloud or tailored deployment
- Automations between the tools you already use
Plus the infrastructure underneath
Dashboards, connected tools and simple systems that hold the new process in place, so the fix doesn’t fade when we leave.
Adrian Clara · Founder
About
Big-company discipline. Small-business attention.
I’m Adrian Clara, founder of OpsMira. For more than seven years I led projects inside the operations of Amazon, Lowe’s, Sam’s Club and Walmart: fulfillment centers, distribution centers and a busy store front end. The work was always the same: find where things get stuck, fix the process, and train the people who run it.
OpsMira brings that discipline, plus data and AI, to small businesses. One bottleneck at a time.
- B.S. Supply Chain, Transportation & Logistics
- M.S. Data Science, in progress
- Lean Six Sigma methods
- Power BI · SQL · Python · Minitab
- Electronic Engineering background
- English · Español
Value created inside
- AmazonFulfillment center management and corporate operationsOrlando, FL · 2019–2023Large-scale volume: 600K+ customer units a week
- Helped cut defects and customer complaints 20% and raise efficiency 15%
- Training plans for 100–200 associates that cut errors 25%
- Lowe’sDistribution center manager, inbound and outboundKissimmee, FL · 2023–2024Less non-value-added labor across inbound and outbound
- Rolled out FIFO order picking
- Led Lean Six Sigma cost-saving projects that improved quality and KPIs
- Sam’s ClubQuality assurance manager for the whole buildingDistribution center · Groveport, OH · 2024–2025Quality across inbound, outbound, pick, pack and shipping for 1M+ items
- Slotting, zones and travel paths reworked for faster pick and pack
- Same-day verification of 50,000+ outbound boxes and 60,000+ inbound units
- WalmartFront End CoachRetail store · Summerfield, FL · 2025Responsible for all store cash, deposits and bank accounts
- P&L tracking, plus cost and expense reduction
- Process improvement and customer service with 65+ associates and 4 team leads
- Built Store Hub Intelligence, a data project that surfaces process gaps and KPI trends
FAQ
Straight answers
Do you work with my kind of business?
Yes. Any business that moves work from request to delivery has a bottleneck: contractors, clinics, distributors, shops, agencies, restaurants, offices. The method is the same. The fix is yours.
Do I have to buy new software?
No. We start with the tools you already have and add technology only when it removes the bottleneck.
Will AI agents replace my team?
No. Agents can take repetitive work off your people so they can focus on decisions and customers. We train or coach your team when that helps the improvement last.
How long does it take?
The free first conversation helps us decide what to inspect. We agree on the timeline for any deeper audit, pilot or implementation before work starts.
What does it cost?
The first diagnostic conversation is free. We agree on the scope and price of any deeper audit, pilot, coaching or implementation before work starts.
¿Trabajan en español?
Sí. Trabajamos en inglés y en español, con tu equipo y con tus clientes.
Free diagnostic call
What’s slowing your business down?
Tell us where work slows. In a free first conversation, we will:
- Clarify the business problem and where it appears
- Identify what a deeper audit should measure
- Agree on the right next step and its scope
The first conversation is free. Any deeper work is scoped with you. Prefer email? adrianclara@opsmira.ai